If your freediving gear arrives damaged or isn't the correct size, getting a replacement is typically a manageable process. Initially, inspect the gear upon receipt and contact the supplier immediately if there's an issue. Most companies have a policy in place for defective or incorrectly sized items that allows for a hassle-free replacement.
Contact the customer service department within the time frame specified by the company's return policy, often within a few days of receiving the item. Explain the situation and state whether you need a different size or a replacement for a damaged product. The supplier will usually issue a Return Merchandise Authorization (RMA) and provide instructions for returning the gear. Make sure to return it in the original packaging, if possible, with all the tags intact.
Once the item is returned and the issue verified, the supplier will send out a replacement. Be aware of potential shipping costs, which may vary depending on the policy. However, most suppliers aim to ensure customer satisfaction and will work with you to resolve size or damage concerns.
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