Refund policy

Securing a refund for a gear order that didn't meet your expectations or was canceled is a common procedure. To initiate a refund, refer to the return policy detailed by your freediving gear supplier, usually found on their website or provided with your order confirmation.

Start the process by notifying the supplier of your decision within the specified time frame – often within 14 to 30 days of receipt. Contact customer service either through email or phone, and request a Return Merchandise Authorization (RMA). They will provide instructions, which typically involve filling out a return form, repackaging the gear in its original condition with all tags attached, and shipping it back to the address given.

Once the returned item is received and inspected, the supplier will process your refund. This may take a few days to appear on your original payment method. Remember that shipping fees may not be refundable, and some items may be subject to restocking fees. Keeping communication clear and prompt ensures a smooth refund process.